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user_tbf7dz
1st Topic

Visitor

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1 Message

Sunday, August 31st, 2025

Customer support

I’ve been trying to call and talk to a person but your AI  for chat is worse than a guard patrol and the phone AI hangs up because I have an outage for the third time in two weeks. I need to speak to a real person. Worst customer service ever!!!!!!!!!!!  

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Updated 

3 days ago

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XfinityThomasD

Official Employee

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1.4K Messages

3 days ago

 

user_tbf7dz I'm sorry you've been having service issues and having trouble getting assistance, but our team and community are here to help on our Forums as well. We can help look into the service issues and any questions you may have. Please send our team a direct message with your full name and address.

 

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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