Visitor
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1 Message
Customer support
This is absolutely the worst customer support I’ve ever had. I’ve talked to 10 different people over the last two months about my cancellation that I did two months ago. Everyone said they would cancel it for me and yet they have not. They continue to bill me. I’ve had to cancel my card. This last time I just got off I got disconnected three different times due to technical difficulties. They can’t even support their own chat room let alone service Internet. And the customer support person is too busy asking me what the weather is like what I like to do with sunny days and telling me to go get other beverages while I wait. This is the absolute worst company I’ve ever dealt with
XfinityAlfonso
Official Employee
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1.7K Messages
3 days ago
Hello user_no8tr1, this is certainly never the experience we want for you as a customer. We'd love to do all we can to ensure the account is closed properly. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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user_901344
Visitor
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1 Message
3 days ago
I can't even get connected to most of the Comcast help sites. I get one of three responses: "An error has occurred." "Access denied." or , best of all, "Firefox has detected that the server is redirectiing the request for this address in a way that will never complete."
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