U

Visitor

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1 Message

Sunday, June 8th, 2025 5:51 PM

Customer Support

It is infuriating not to be able to reach a live customer support agent for a service I pay more than $3000 annually. I have been a faithful customer since 2012 and am now researching other options because it is impossible to get customer support from you.

Official Employee

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2.1K Messages

26 days ago

Hi there, @user_7jf8kd ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with any concerns you may have. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

Visitor

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6 Messages

15 days ago

Yes, I need real help!

Visitor

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1 Message

6 days ago

I just signed up and about to close my account and go back to T-Mobile for internet

Official Employee

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220 Messages

Greetings user_dmk5pa! We'd hate to lose you as a member of the Xfinity family, and if you have any questions or concerns regarding your account, we're here to help! Please find the most appropriate public board for your question type and post it there. If needed, we can invite you to send us a Direct Message. It just helps other members of the community with similar issues to find the answers they need.

 

2 Messages

2 days ago

100% xfinity has to have the worst customer service I have ever experienced. Good luck getting ahold of anyone without having to wait hours if not days! You get into a circle of automated options and can't get anyone on the phone. DO BETTER COMCAST! As soon as Verizon comes to my area Im dropping service that very minute! 

(edited)

Expert

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31.9K Messages

@user_pc7q1q​ 

100% xfinity has to have the worst customer service I have ever experienced. Good luck getting a hold of anyone without having to wait hours if not days! You get into a circle of automated options and can't get anyone on the phone. DO BETTER COMCAST! As soon as Verizon comes to my area I'm dropping service that very minute! 

We can help you here.  What is the problem that you're having?

An Official employee will respond to you here.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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