Visitor
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1 Message
Customer Support
It is infuriating not to be able to reach a live customer support agent for a service I pay more than $3000 annually. I have been a faithful customer since 2012 and am now researching other options because it is impossible to get customer support from you.
XfinityRichard
Official Employee
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2K Messages
2 days ago
Hi there, @user_7jf8kd ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with any concerns you may have. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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