Customer support

A few days ago, I called customer service to see if I could get a better deal than I have now. The woman who spoke to me told me she could reduce my bill by $60 and I would have the same service I had. Instead, we discovered that we lost a bunch of channels. We're going to have to pay more than we did before just to get what we had.

What kind of business is this? 90% of my interactions with Xfinity have been totally rotten. But this time, someone just completely lied to me.

Responses

XfinityShawn

Official Employee

•

1.4K Messages

11 months ago

user_jrs82n This isn't the experience we want you or any customer to have, and my team can help look for a new promotion today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_jrs82n

Customer support

XfinityShawn

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