Visitor
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1 Message
Customer support
It is impossible to contact customer support. They claim that we are behind in payment, we are not, and have the documentation to prove it. They are threatening to cut us off, we can not talk to a rep, the msg interface doesn't work. We have been customers forever, this [Edited: "Language"]!
NoNoBadPuppy
Problem Solver
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554 Messages
3 years ago
Call the support number, and when you get to menu, say "Representative". Sometimes pressing 0 (zero) also works to get you right to a rep.
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EG
Expert
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110.3K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCDevinC
Contributor
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473 Messages
3 years ago
Hi there @user_a6216d. Thank you for taking the time to reach out today! This is certainly not the experience we want for our valued members! We understand the importance of billing and would love to get this resolved.
! Our awesome digital care team would be happy to assist you with your billing concern. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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