Customer support phone number

Why is there no way to reach this company and get a live person? Today my new router was thrown at my house literally I found it out of the box laying on the porch broken modem thrown at my house. Who do I call and what is the phone number

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XfinityJohnG

Official Employee

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2.6K Messages

17 hours ago

Thank you for reaching out to us here. I am sorry to hear about that delivery experience, and I can help you from here if needed. The only option to reach an agent by phone is through the 800-Xfinity option.

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ausetkmt

Visitor

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3 Messages

Well if there are only BOTS, WHY CAN'T WE REACH HUMANS?

do you think you are helping me resolve my issue by parroting? shameful.

@XfinityJohnG you should think about how you treat xfinity customer asking for help. this is not help, this is basic to saying f you.

FYI @XfinityJohnG I tried holding for 20 minutes, hung up, called again, waited 30 minutes, and then got disconnected. YOU HELPED HUH?

1800 xfinity is a holding pattern for IGNORING CUSTOMERS, WHO PAY YOUR SALARY AND ARE DUE SERVICE. shouting in-case you missed the point

from your on high privilege @XfinityJohnG

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13 hours ago

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ausetkmt

Visitor

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3 Messages

NO HELP here, wonder why?

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13 hours ago

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XfinityVictor

Official Employee

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2.1K Messages

ausetkmt I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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13 hours ago

0

Customer Service

ausetkmt

Customer support phone number

XfinityJohnG

ausetkmt

Well if there are only BOTS, WHY CAN'T WE REACH HUMANS?

do you think you are helping me resolve my issue by parroting? shameful.

@XfinityJohnG you should think about how you treat xfinity customer asking for help. this is not help, this is basic to saying f you.

ausetkmt

XfinityVictor

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