Visitor
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2 Messages
Customer support lies about appointment scheduling
I’m extremely frustrated with the way my recent appointment was handled. When I first scheduled it, the Xfinity agent clearly confirmed a specific date and time. I rearranged my schedule around that. But when the technician didn’t show up, I reached out for an update—only to be told a different story. That agent then gave me another time window, which also passed with no communication or follow-up.
Today, when I called support again, I was told there’s “nothing that can be done.” No explanation, no resolution, and no accountability. This is not just about a missed appointment—it’s about being misled twice and having my time wasted repeatedly. I expect better from any company, let alone one I’m paying for service.
I’m tired of this kind of support experience from Xfinity. For a company ranked 33rd in the U.S., this level of customer care is unacceptable. I’m seriously reconsidering whether continuing service with Xfinity is worth the str
ess.
XfinityEricB
Official Employee
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2.1K Messages
2 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_054p4k
Visitor
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2 Messages
2 days ago
Great! Another chat support team member to provide a deceitful response and baseless apologies.
(edited)
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