Customer support lies about appointment scheduling

I’m extremely frustrated with the way my recent appointment was handled. When I first scheduled it, the Xfinity agent clearly confirmed a specific date and time. I rearranged my schedule around that. But when the technician didn’t show up, I reached out for an update—only to be told a different story. That agent then gave me another time window, which also passed with no communication or follow-up.

Today, when I called support again, I was told there’s “nothing that can be done.” No explanation, no resolution, and no accountability. This is not just about a missed appointment—it’s about being misled twice and having my time wasted repeatedly. I expect better from any company, let alone one I’m paying for service.

I’m tired of this kind of support experience from Xfinity. For a company ranked 33rd in the U.S., this level of customer care is unacceptable. I’m seriously reconsidering whether continuing service with Xfinity is worth the str

ess.