Visitor
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2 Messages
Customer support - immediately
I am livid. After already wasting hours of time the past few days on virtual assistant, live chat, and phone with zero help from real person or any resolution on TWO issues…
I come to this forum and this is my THIRD attempt to send a message after drafting it twice and having the system just refresh and erase it.
I’m not writing another word of detail until an actual person responds to me about both my Flex and new modem not working for days.
user_0l0kam
Visitor
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2 Messages
8 days ago
I am also getting warnings about returning my old modem (that worked perfectly for 3 years) before I get charged a late fee. I work from home, I’m not returning the modem that works until I have one that does.
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EG
Expert
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110.2K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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1.9K Messages
7 days ago
user_0l0kam Greetings. Appreciate you taking the time to reach out. Happy to help with getting the devices back up and running. Are you seeing a specific error message that is coming up on the Flex system? I was also curious if you are able to see the Wi-Fi broadcasting or if it is not showing as an available network?
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