2 Messages
customer support complaints
Is there somewhere to submit complaints for the online chat agents blatantly lying to get me to sign up for a new promotion? I called the person out on the false information they were providing and they magically started having connection issues then disconnected me. The next agent confirmed that the previous agent was not being truthful. I asked to talk to a supervisor and that person couldn't provide accurate information so I have my doubts that was truly a manager. I have the transcripts and took a screenshots of the entire conversation. Is there a place to submit this so it doesn't happen to others?
EG
Expert
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110.5K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_ce8da4
2 Messages
1 month ago
Ok, so what is the process to submit the complaint? The transcripts and screenshots have personal information so I won't post it on here. Is there a customer service department to take this complaint to?
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user_b9bs8m
Visitor
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1 Message
18 days ago
I have called Xfinity over and over and over again over the last half dozen years, all on the same problem. I’ve had four or fine tech visits to my home. I’ve had a new cable line run to my house but the problem still is the same. I spent well over a half hour on the phone last night and I calmly explained to their tech that a problem that is affecting both TV and internet isn’t going to be related to the in home equipment only to hear a dozen apologies and here’s the equipment I'm looking at now updates when she pops back on the phone. Yes they all try hard yo be polite and maybe even to help but if Xfinity spent more time on technical training and less on how to be sickeningly nice it might help. Their new duck and dodge is “I’ll escalate the issue and you’ll get a text on where we stand at 9AM tomorrow”. Well for the fourth straight time I’ve heard that line, there was no call, text, or email in the morning on the issue. They did send a text on would you recommend Xfinity survey questions. The more I call the more I realize the tech is actually speaking to multiple customers at once and may very well actually no working on my issue at all. I also wonder what Xfinity would do if I handled their bill payments the same way they handle customer support tech issues. My issue is clearly an outside tech issue which one tech that came to my house explained “outside techs” aren’t allowed to interface with customers because they have no customer service skills. Evidently Xfinity doesn’t realize how bad their customer service practices actually are. Having worked in management my entire working life, Xfinity has a management issue that looks like a tech issue mostly because upper management isn’t really dedicated to fixing it!
Well it’s obviously time to fire Xfinity!
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