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user_ce8da4
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Friday, April 18th, 2025 9:25 PM

customer support complaints

Is there somewhere to submit complaints for the online chat agents blatantly lying to get me to sign up for a new promotion?  I called the person out on the false information they were providing and they magically started having connection issues then disconnected me.  The next agent confirmed that the previous agent was not being truthful.  I asked to talk to a supervisor and that person couldn't provide accurate information so I have my doubts that was truly a manager.  I have the transcripts and took a screenshots of the entire conversation.  Is there a place to submit this so it doesn't happen to others?

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Updated 

14 days ago

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EG

Expert

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110.1K Messages

14 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_ce8da4

2 Messages

14 days ago

Ok, so what is the process to submit the complaint?  The transcripts and screenshots have personal information so I won't post it on here.  Is there a customer service department to take this complaint to?

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XfinityJoe

Official Employee

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754 Messages

Good morning @user_ce8da4 I apologize for the poor experience you have had. We would be happy to assist any way we can and would welcome any feedback you have for us.

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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14 days ago

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