Visitor
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1 Message
Customer support agent hung up, called me back, and now asking for my DOB and SSN
Hi,
I called xfinity today to reduce my WiFi bill. The agent offered for me to switch my mobile plan to them as well free of charge. During the call the agent said he had to hang up due to “errors while being on the call”. He hung up and called me back, and then requested my DOB and then my full social for the new phone plan, by typing it into the keypad. I decided not to put my social I’m.
Is this request normal?
XfinityBrianH
Official Employee
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2.7K Messages
52 minutes ago
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