Visitor
•
1 Message
Customer support. 1GB plan Xb10 is capping download speeds at 160 and up load speeds at 900 +
HI,
I received a gateway upgrade. XB10 1GB plan
Gateway was installed and the download is capping at 160 but the upload is 900+. Tech came out and suggested to switch the box. New box was activated with the same results. Techs have been out twice and scheduled to come again in a few days. Maybe switch the box back to the XB8? Once or twice a day the download speeds will show higher for a few seconds but always back to 160 download 99% of the time.
Back to back speed test a minute apart show
475 down 372 up
151 down 935 up
Looking for a the solution as no one knows what the actual issues is.
XfinityChelseaB
Official Employee
•
2.6K Messages
20 hours ago
Hello @jmcmindes, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
0
0