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user_5wnn5b
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Thursday, July 30th, 2026 5:38 PM

Customer Solutions. This is a retention issue

 I'm trying to get the 300 Mbps plan for 45 a month with the 5-year guarantee. I was told my area did not offer the service where I  live in Illinois. Currently, I pay 80 for a year, which will jump to 140. Of course, I go through this every year. I just need internet; it is only myself. I don't want all the extras. 

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1 hour ago

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EG

Expert

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119.7K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJosephA

Official Employee

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2.4K Messages

1 hour ago

Hello, how are you @user_5wnn5b? We can double-check all plans and promotions available in your area. We'll need to work in a direct message to locate your account and make changes if needed.  Please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

 

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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