Visitor
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1 Message
Customer Sevicers Intentional Ignorance ??
I arranged for a bill payment on Oct 10, 2025 to pay half of my bill on Oct 31, 2025 via automatic payment. I received 5 text notifications of disconnection and 2 phone calls. I then SPOKE with a "representative " live and explained that I had setup a payment schedule, to which he THEN replied "OH" I see it!!! When I returned home on Sunday Oct 26, 2025 my account had been suspended due to non-payment. I paid the partial payment already scheduled for Oct 31 and the services were restored. However, I received a notification on this morning from my bank that the originally scheduled payment has also been withdrawn. I'm not certainly if this is the efficacy of your company's service, but the representative's tactics are questionable at best?!
XfinityJoe
Official Employee
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1.1K Messages
9 hours ago
Good morning, @user_6wr7xx I apologize for the frustrating experience. Our team can assist with any questions you have.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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