Customer Service/Technician Appointment

To Whom It May Concern,

My name is [Edit: Private information removed], and I am writing to file a formal complaint regarding the unacceptable experience I had with Xfinity customer service and technician scheduling.

On Saturday, April 19th, I was told a technician would arrive between 2:00 PM and 4:00 PM. I specifically rearranged my entire day and took off work to be available during this time. Not only did no technician arrive, but I also received no communication regarding a cancellation or delay. I spent the rest of the day—hours of my time—reaching out through both chat and phone calls to get answers, only to be met with conflicting information and repeated reschedules. Despite my efforts, the appointment was pushed back even further, and I am now being told I must wait until April 22nd to receive service.

This experience has caused more than inconvenience. I lost income from missing work on April 19th—significantly more than the cost of the installation itself—because I was led to believe a technician would arrive. I feel that my time, finances, and trust were all disrespected during this process.

To resolve this issue, I am requesting the following:

1. A formal explanation for the failure to honor the April 19th appointment and the repeated scheduling changes without notice.

2. Compensation for the wages lost due to the missed appointment, as well as for the time I spent attempting to resolve the issue.

3. Waiving of installation or activation fees, as this situation has already cost me more than the service itself.

4. Confirmation of the April 22nd appointment, with a guaranteed technician arrival window and appropriate follow-through.

I have chat transcripts and the names of the representatives I spoke with, which I am willing to provide upon request.

I expect this matter to be handled with the seriousness and urgency it deserves. I would appreciate a prompt and direct response.

Sincerely,

[Edit: Private information removed]