Visitor
•
1 Message
Customer services email
I am writing to formally express my frustration regarding the handling of my account and the quoted pricing I was provided.
I was given a clear quote of $93.93 by one of your chat agents, and I made my decision based on that quoted amount. I am now being told that the price will not be honored, which is extremely disappointing and unacceptable. From my perspective, this feels misleading and unfair to the customer.
In addition, I spent over 70 minutes on the phone attempting to resolve this matter, including an extended wait time for a supervisor, yet no meaningful resolution was provided. That amount of time and inconvenience without accountability is very frustrating.
I was also contacted by you on 4/28 regarding this issue, but there has been no follow-up or response since then despite my continued attempts to resolve this matter. At this point, it feels as though my concerns are being ignored entirely.
XfinityRoberto
Official Employee
•
2.3K Messages
1 hour ago
Hello and welcome to Comcast. Thank you so much for reaching out to us here on our Forums page. @user_vvtnkn, we are happy to take a look at your account and wee what we can do with your pricing concerns. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
0
0