1 Message
Customer Service/new service
I’ve tried to get new service set up. Technician showed up with no boxes, We have no service and no idea when someone else is coming back. It’s impossible to get that through to the virtual assistant. Thoroughly frustrated would like to cancel my service. Mrs. Jamie [Edited: "Personal Information"], thank you. [Edited: "Personal Information"] If anyone would like to talk live, I’d appreciate it.
XfinityJohnG
Official Employee
•
1.9K Messages
7 months ago
Thank you very much for reaching out to us here @user_rhq6ow. That is certainly not the experience we would like you to have, and I will be happy to check on that order from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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