Customer service/appointment

I chatted with somebody at 7 AM Wednesday, June 17 because my ethernet ports on my router were fried due to lightning striking close by my apartment over the weekend. I had my work check all my equipment because I work from home. It is working properly. I tried two other ethernet cables and I tried all the ports and it still didn’t work. the representative was putting in a request to change your router out. and scheduled an appointment for Wednesday, June 17 between 5 PM and 7 PM central time I received a phone call to also confirm the appointment which I did At 4:58 PM Wednesday, June 17 I received a text that the technician was en route a little later I received another text that said they were on site then around 5:20’ish I received another text that said sorry we missed you. We canceled your appointment. I tried to call and the hold was over 45 minutes so I did another chat that representative apologized and said that I could go pick up the router from a store which was not working for me because the stores were already closed and that wasn’t what was supposed to be done then he said he would make me an appointment for tomorrow. I told him no because I work from home and my appointment was supposed to be today. I needed the technician to come back so he said he would put me on as a priority. I eventually told him I would like to speak with a supervisor if he couldn’t guarantee Today. Then I got connected with another person on chat he said my appointment would be today and he has been in contact with dispatch and was getting me an ETA then I got connected with someone else I was told by that person a technician would be at my door at 8 pm. And he would keep the chat open if I had any questions- at 815 no one was here I went to the chat and the person ended it so I could not reach him it’s now 933pm and I am still dealing with it. There was an appointment made for tomorrow but the number is not even mine