Customer Service

What is going on with Xfinity? Constantly losing internet and landline service. Also, we are Diamond Members, been with Xfinity since Jan. 1989 and for the past few years, service is horrible! Also, AI customer service is equally horrible, when we call, AI customer service constantly disconnects phone call. We have been told we get Peacock Plus for free yet, for over a year, we have reported to Xfinity we can not access it. Their Techs said they are stumped, as our account shows we have it but they too, do not know how to help us access Paramount Plus. We are seriously looking elsewhere for our services, as we are paying for services that are not acceptable. They say they have customer guarantee but no one at Xfinity is helpful and again, their AI customer service is a joke.

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XfinityMartyR

Official Employee

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3.6K Messages

15 hours ago

user_af8d3c Thank you for reaching out, and for being with us for 37 years, wow! We definitely want to ensure your services are working as expected, and help maintain service interruptions to a minimum. Have you had a technician visit your location recently?

Also, you should have access to Peacock Premium as a Xfinity Membership reward as a diamond member. The following activation steps have helped our members access this awesome benefit.

You will want to ensure you are following the correct activation steps for Peacock offers.

*Please head to https://customer.xfinity.com/activate-peacock, and log in to your account with the Primary Xfinity ID and password. Any other Xfinity Profile ID will not work.

*After logging in with your Primary Xfinity ID, you will see one of the following experiences:

An Activate Now button at the top of your account if the Peacock Premium offer isn’t activated. Or a message telling you that your Peacock account is already active.

*If you see the Activate Now button, follow the prompts, and you'll be redirected to the Peacock website to finish activation.

*If you see invalid username or password, try changing the password for your Peacock account.

*Any Peacock login issues should be directed to Peacock customer support

*If you're seeing a message that your Peacock account is already active.

*Head to peacocktv.com and log in.

*Your Peacock email and password may not be the same as your Xfinity credentials.

*You may have used a third-party (non-Comcast) email address to sign up for Peacock.

*You may need to try multiple email addresses.

*Once you're in, click Account Settings from the Who’s Watching page. Select Plans & Payment and have check the subscription status under Your Plan. If the plan is billed by Xfinity, they’re all set and will receive the Peacock Premium promotion. If Your Plan doesn’t show Xfinity, try to identify the email associated with their Peacock account.

If you're still having an issue with Peacock activation, please note where you're getting stuck at, any error codes, or messages.

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