CUSTOMER SERVICE

I need a customer service representative to call me asap. It's ABSOLUTELY INSANE that there is NOWAY to contact them!!!

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XfinityJoe

Official Employee

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1.3K Messages

2 days ago

Good morning @user_w4dsas we are here and happy to be of service. How can we help?

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user_w4dsas

Visitor

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3 Messages

I need to speak to a customer service agent about my home internet

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2 days ago

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XfinityJoe

Official Employee

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1.3K Messages

You have come to the right spot @user_w4dsas

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click "Direct Message"

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it. See the link below for an example

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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2 days ago

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EG

Expert

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117.8K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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