Customer Service

I have been trying to fix my constantly dropping wifi with customer service who tells me nothing is wrong and then proceeded to ignore my messages and then switched people which do did nothing but insist I purchase additional services. I am so frustrated when they just tell me to turn it off and on again like I haven’t been doing that myself (which I told them that ). I finally was told that it’s is busy on a “Sunday” so I just have to suck it up until it’s not as busy to get better connection.

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XfinityThomasD

Official Employee

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1.6K Messages

25 minutes ago

user_rubm2q Thanks for creating a post. Our team is available as well to look into the signal health and remotely troubleshoot these connection issues with you. Please send our team a direct message with your full name and address.

To send a Direct Message:

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