Customer service

Subject: Formal Complaint Regarding Repeatedly Canceled Installation Appointments and Poor Technician Service

To Whom It May Concern:

I am writing to formally file a complaint regarding the unacceptable level of customer service I have received from Xfinity over the past several weeks. I scheduled an appointment to have an additional modem installed at my residence, and this installation has now been canceled or mishandled four separate times by three different technicians.

• First technician: Arrived but stated he did not know how to complete the installation.
• Second technician: Informed me that the installation could not be completed until a ground rod was installed. I immediately took care of this requirement.
• Third technician: Pulled into my driveway but never got out of the vehicle, yet marked the appointment as “missed,” which is completely inaccurate and unprofessional.
• Fourth appointment (scheduled for today): Was changed to a later time without notification, and no technician showed up. When I called customer service, I was told the appointment had been moved yet again — now rescheduled for tomorrow.

This repeated inconvenience, lack of communication, and failure to provide basic installation services is extremely frustrating and reflects poorly on Xfinity’s customer service. I have rearranged my schedule multiple times to accommodate these appointments, only to be met with confusion, delays, and no-shows.

I am requesting the following:

1. A senior technician with the proper expertise be dispatched promptly to complete the installation.
2. An investigation into why technicians repeatedly canceled, failed to show, or misreported the appointments.
3. Appropriate compensation or a service credit for the significant inconvenience and time wasted due to these failures.

I expect a timely response and a swift resolution to this ongoing issue.

Thank you,

[Edited: "Personal Information"]