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user_4kkhr9
1st Topic

Visitor

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3 Messages

Wednesday, September 3rd, 2025

Customer service

Xfinity has the worst customer service I have ever experienced. When my service went out, it was impossible to speak with a real person. Their AI kept me stuck in a loop for over four hours, refusing to connect me to a human being. The AI couldn’t solve the problem, and yet there was no option to escalate. I was left completely stranded without support. No company should make it this hard for customers to get real help.

Stay away!!! This is the worst company I have ever done business with ever. 

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Updated 

4 days ago

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XfinityChristy

Official Employee

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2.3K Messages

4 days ago

 

user_4kkhr9 Thank you for taking the time to share your experience with us here on our Xfinity Community Forums. We understand how frustrating it is when you're trying to get help and can't reach a live person, especially when your services are down. We sincerely apologize for the difficulty you had navigating our automated system and for the time you spent trying to get support. That is definitely not the experience we want for our customers.
 
I would be more than happy to help you. So that I can get started, can you please tell me a bit more about the service issue you were experiencing?

 

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