Customer service

I tried chat and a call to customer service. Suffice to say since I am here, my issue was not resolved satisfactorily. Hopefully, I can direct message with an agent that can help. Thanks

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XfinityJamesC

Official Employee

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2.4K Messages

4 days ago

Greetings, @user_km0i3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting through to someone, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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user_km0i3

Visitor

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2 Messages

I don’t see a direct message icon to send. I’m on my mobile

[Image Removed: "Personal Information"]

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4 days ago

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XfinityJamesC

Official Employee

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2.4K Messages

Thank you for sharing the screenshot, @user_km0i3. It should be the square speech bubble at the top, just to the right of the Xfinity logo.

See https://comca.st/3kYXwkR for an example of what it looks like on a desktop.

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 days ago

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