Visitor
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1 Message
Customer service
[Edited: "Inflammatory"] they sell you the wrong equipment then want to charge to send more equipment which is the exact same equipment. Probably would help since they're selling it in america to have people that can speak and understand the language and clearly no one has proper training before they give them a job ! Cost me a week with no wifi and 3 kids in the summer even though they promised to send the correct modem all lies ! [Edited: "Inflammatory"] Dont bother trying to get a supervisor on the phone thats a complete waste of time as well instead the customer service will repeatedly hang up on you ! [Edited: "Inflammatory"]
[Edited: All Caps]
XfinityMarshante
Official Employee
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248 Messages
2 days ago
Hello @user_ytu6k6, Thank you for taking the time to leave a post. Sorry to hear about your experience. I can see how frustrating that may have been, and we would love to turn that experience around. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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