Visitor
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1 Message
Customer service
The worst customer service imaginable. If you’re thinking of signing up for Xfinity and somehow see this post, don’t. I have been without internet for 5 days and have had two technician visits and the problem is still not fixed. You have to troubleshoot with a chatbot and then a chat agent before you can get a callback and talk to someone. Once you finally talked to someone they drone on about how they’re empathetic to you but waste your time and don’t listen to the actual problem. Why can’t the customer service agent directly address the technician team? I would cancel or switch services but my apartment building only has their hook up. I’m sure they bank on stuff like this and there’s no incentive to improve for the customer. The minute I am not bound to this provider I’m finding a new one. The labyrinth that is their customer service is enough to drive the most patient person insane.
XfinityJoe
Official Employee
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875 Messages
1 day ago
Good morning @user_xae4qs I apologize for the poor experience. We would be happy to make sure your issue is tracked and resolved.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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