Customer service

I’m extremely disappointed with the level of customer service I’ve received from Xfinity. For the past two days, I’ve called multiple times and selected the option to receive a callback without losing my place in line. Yet no one has contacted me.

Am I to assume I’m still “in line” after 48 hours?

This lack of follow-through is unacceptable and reflects poorly on Xfinity’s commitment to customer support. I expect a prompt response and resolution to this issue.

Responses

XfinityBillie

Official Employee

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3.5K Messages

13 days ago

user_tbgvdx This definitely isn't the experience we want for our valued customers and I apologize for the inconvenience. Our team can assist with all things Xfinity and it's important to us that we help you resolve your concerns. Can you let us know what you had been reaching out for assistance with? We would love to help you further here.

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user_tbgvdx

Visitor

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2 Messages

I wanted to inform you that the concern has since been resolved on my end. No further action is needed at this time.

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6 days ago

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XfinityChristy

Official Employee

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2.1K Messages

user_tbgvdx Thank you for the update. Our team of Xfinity experts is always ready to help. Another fantastic tool at your fingertips is the Xfinity app. It’s perfect for troubleshooting and checking your bill. —all in one place! If you haven’t downloaded it yet, here’s a link: https://comca.st/2zsiyBf. I hope your day is awesome and the rest of your week even better! 😊

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6 days ago

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