Visitor
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1 Message
Customer service
Worst customer service I have ever experienced! I was just told by a robot that I can't resolve billing issues over the phone, and had to address them on the internet chat, and they hung up. I almost just got scammed on the chat, they asked for my credit card info (after I already entered my ssn on a "secure link" they sent) (barf) I feel sick and so stupid. They couldn't use my bank account information that is already on file and I don't understand why. If it wasn't a scam, it sure [Edited: "Language"] felt like one! The responses I was getting didn't make sense like it was some guy from India trying to steal my identity, not an actual advocate. Has anyone else experienced this? I used the phone number and chat link FROM MY BILL. If there were any other internet service providers for my area, I would switch immediately! I have to drive an hour to the closest store to make changes in person because I can't trust you! [Edited: "Inflammatory"]
XfinityAmira
Official Employee
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4.3K Messages
1 month ago
Hi user_rekdqq! We appreciate you reaching out on our Xfinity Forum and for being a customer with us. It's unsettling to hear about your recent experience and to know you're not happy with the service/support. My team is here to help and would love to turn this experience around for you.
To better address these billing concerns, I would like to take a look at your account. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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