Visitor
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4 Messages
Customer Service
This has been the worst customer service experience I’ve ever had. It’s nearly impossible to speak to a real person, and even the chat support is unreliable. I upgraded my service and was told I needed a new modem — yet my installation appointment was canceled three times. I’m beyond frustrated and completely fed up with this company. Are there any internet providers with better speeds and actual customer support?
XfinityAlyssaA
Official Employee
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1.9K Messages
2 days ago
Good evening @user_i0ww0q, and thank you for using our Community Forums to bring this to our attention. I'm sorry to hear about the frustrating experience and that you've had your appointment cancelled three times. I understand where your frustrations are coming from and our team will be happy to help. Typically, a professional installation isn't needed to install a new modem. Have you received your new modem and getting started kit yet?
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user_i0ww0q
Visitor
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4 Messages
2 days ago
I need a technician due to my signal dropping every hour. I have not received my upgraded modem yet. Now after spending the last few days on the phone with customer service, I will spend some of my Father’s Day waiting on the technician’s arrival. That’s if that doesn’t get cancelled like my last few appointments.
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user_i0ww0q
Visitor
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4 Messages
1 day ago
How do I get in touch with you directly? I received the same message yesterday that I received right before they canceled my appointment. “Through routine monitoring of the health of your network everything looks good” How are they determining that when my signal dropped multiple times yesterday.
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user_i0ww0q
Visitor
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4 Messages
1 day ago
I sent my information through the direct message.
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