Customer service

The chatbot is the worst I have ever had to deal with. Usually you can say "representative"and get a person.  Not with yours.  Do you know what you get from yours? Try it out 

The assistant is second worst only to the cheap chatbot you use. Both look like whoever said yes looked only at the cost

Normally there are some positive comments thrown in with the negative I didn't see any positives about your customer service 

I was told my internet would be up in an hour after I paid my bill it took over 5.5 hours to finally get it fixed 

You need to hire a consultant to show you how bad it is and what needs to be fixed 

I'm moving but I won't look to see if Xfinity is available. As a matter of fact if I wasn't moving this week I'd have canceled you today. Your customer service manager needs to work with the team on how to talk to customers or they should be moved from manager to the phones so they can learn. I wonder the last time someone spot checked your phone people 

Get rid of the chatbot and the assistant and work with the manager they obviously aren't working with the people on the phones. Telling someone you understand what you are going through is a horrible answer. When I explained what I am going through in real life she said the same I "I understand what you are going through". The manager needs to be put on the phones so they understand what their people are going through 

It took over 5 hours and countless phone call (more chatbot and assistant time for me)