Customer Service

Today I had the worst customer service from Xfinity that I have every had from any company. I spent literally six hours with Xfinity customer service and that was only after I had done a search online for my issue and another longer search trying to find a way to actually speak to a live person. Then I spent hours giving my same information, answering the same quesstions, and having to explain the issue over and over and over again.

I want to send in a complaint to someone in authority but, surprise surprise, I can't find anywhere online to submit a complaint. The only oprtion is to submit a compliment.

Responses

XfinityVianney

Official Employee

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2.2K Messages

2 days ago

user_27nu9c,

Thank you for reaching out. I hope you are doing well today, despite your recent experience. I'm sorry to hear you didn't have the great customer service we expect for our customers, and I can certainly help on my end. Here on Forums, we are a full-service team, so you're in good hands. Can you also tell me more about your initial concern and how we can help?

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user_xlty

Visitor

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6 Messages

Are you serious? This is exactly the kind of non-support I’ve been dealing with. I keep having to repeat myself from call to call, and now even here on the forum—just unbelievable.

Why can’t someone simply pick up the phone and have a real conversation with a customer? Isn’t that the bare minimum for customer service?

This needs to change.

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2 days ago

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