Customer service

This is the worst company I’ve dealt with had this service less than 3 weeks & it’s not working it’s the second time it stopped working. Customer service is terrible the only way to get live agents is to lie like you want to buy something. My service been not working since 5/26 but I can’t get a tech until the 30th & I work from home. This is the biggest inconvenience for me the tech was just so rude and I could barely understand his accent. Xfinity now is the worse & I wouldn’t recommend to anyone

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XfinityThomasB

Official Employee

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2K Messages

2 days ago

user_accsfm

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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user_accsfm

Visitor

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3 Messages

2 days ago

On top of everything I just stated. The tech was rude & the live chat is [Edited: "Language"]! This company has caused me to loose money & my patience the only way anyone will talk to you is if you want to buy something. I had to cancel my service immediately because I don’t appreciate how rude the tech was when I’m the one paying for service that doesn’t work

Note: This comment was created from a merged conversation originally titled Poor service

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XfinityBillie

Official Employee

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3.4K Messages

user_accsfm I work from home as well and completely understand how vital a working connection is. We truly appreciate your business and are sad to hear that you are cancelling services. If you need additional assistance, we'd love to see if we can help turn this experience around for you, or offer whatever support you may need as far as what to expect after cancelling, how to return equipment etc. Just send us a DM to Xfinity Support per the directions my colleague provided.

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2 days ago

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