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user_cc7970
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Visitor

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1 Message

Saturday, May 17th, 2025 12:40 PM

Customer service

Your customer service is terrible. It is impossible to get through the defensive phone tree and talk to a person. The app told me a technician was required and the earliest appointment was 4 DAYS away. Really? I said I want to cancel all my services. That got a call back. Amazing! Then I said I want to cancel, the rep said let me get you to the right person, and then hung up on me.  

Question

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Updated 

2 days ago

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XfinityOrlandoM

Official Employee

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2K Messages

2 days ago

@user_cc7970

 

Thanks for reaching out to us, as a customer who works from home and relies on a stable working connection I truly understand your concerns. I'll be happy to help you with your service issues to see if we can fix them remotely or find you the soonest date possible to have a technician come out to fix the issues. To get started send me a direct message including your first and last name and your complete service address

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message

 

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