CUSTOMER SERVICE

the automated help system is HORRIBLE . how do you get a live breathing human on a chat or on the Phone..

Responses

EG

Expert

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110.4K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_5715a3

Visitor

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4 Messages

i am looking for the current password for my gateway. not the Wifi PASSWORD

Gateway > Login

Please login to view and manage your Gateway settings.

Username:
Password:

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2 days ago

0

XfinityAngie

Official Employee

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1.9K Messages

user_5715a3, This should help:

To get your gateway password, you can check the label on the side or bottom of your Xfinity Gateway, which typically displays the default WiFi network name and password. If you have forgotten your password and cannot access the Admin Tool, you can reset your gateway to factory settings by unplugging it, pressing and holding the Reset button for at least 15 seconds, and then plugging it back in. After the reset, log in using the password on the gateway's label.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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user_5715a3

Visitor

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4 Messages

I need a live human being to assist .. spent far to long with the " xfinity assistant " and got NO WHERE .. again frustrating

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2 days ago

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XfinityEmilyB

Official Employee

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2K Messages

@user_5715a3 We will stick with you here until you confirm that all your questions and concerns have been fully addressed :). The default username for the Xfinity Admin Tool is "admin", and the default password is "password" (case-sensitive). If you've previously changed these credentials, you'll need to use your new username and password to access the Admin Tool. If you've forgotten your changed password, you'll need to reset the modem to factory default settings by holding the reset button on the back of the gateway for 30 seconds.

You can find more detailed instructions here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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XfinityAngie

Official Employee

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1.9K Messages

2 days ago

user_5715a3, Thank you for reaching out to Xfinity Support. I am sorry to hear you have not had a good experience with our automated system. The good news is you have reached the right place. How can I help you?

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user_5715a3

Visitor

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4 Messages

i am trying to get assistance with getting the current or re setting my gateway login. not my wifi password but the actual gateway.

Gateway > Login

Please login to view and manage your Gateway settings.

Username:
Password:

Like

Reply

2 days ago

0