Customer Service

It’s been a week now of me trying to contact someone about paying a balance. The amount was incorrect and adjusted by an agent over the phone, but never changed online. Ever since then, it’s been impossible to speak with anyone. This balance has now been sent to collections and is effecting my credit. This is just completely unacceptable. I didn’t expect this from a company I loved. A complete let down.

Responses

XfinitySara

Official Employee

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1.8K Messages

2 months ago

Hello, @user_2vf2rt! Thank you for taking the time to bring your billing concerns to our Xfinity Community Forum. You're in the right place for help! Our Digital Care Team is great to work with because we are experts in all things related to your account, service(s), equipment, bill, and more :) It would be my pleasure to take a closer look at things with you today! Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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