6 Messages
Customer Service
Trying to talk to a human is impossible! You get these chat ai or maybe a rep. The chat reps each time you chat try to sell you a package rather than fix the problem. Then after agreeing to a new package done channels still not included and one set top box doesn't work. I've chatted with 4 reps and still not resolved. They just want to sell me a different plan. Heck yesterday they sold me two plans. I've never seen such a convoluted communications and service AND it's still SO expensive!
XfinityThomasD
Official Employee
•
1.3K Messages
2 months ago
3
0