Customer service

I need the main office of this companies boss to email me i cant deal with these people again.

Responses

XfinitySara

Official Employee

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1.7K Messages

4 months ago

Hello, @Chroniccandy! Thanks for taking the time to visit our Xfinity Community Forum, and for posting your service concerns. I'm sorry to hear of the trouble you've had, and I'd love to see what our Digital Care Team can do to help! You're in great hands here because we are part of the corporate office, and we can handle all questions or concerns you may have regarding your account, service, equipment, bill, and much more! May I just start by asking you to provide a few more details around what you need assistance with, in particular?

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Chroniccandy

14 Messages

Where do we have this conversation here

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4 months ago

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XfinitySara

Official Employee

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1.7K Messages

The way you just replied to my comment is perfect, @Chroniccandy (as long as we're not discussing private or personal information). I also offered to take this "offline" in a private/direct messaging chat if you want to follow these instructions:

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

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Chroniccandy

14 Messages

4 months ago

Help everytime i try to explain my question it says something went wrong

Note: This comment was created from a merged conversation originally titled Question

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XfinitySara

Official Employee

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1.7K Messages

@Chroniccandy - We've merged your latest post to the original to avoid having multiple posts for the same concern, but don't worry! We remain here to help :) Just reply to us here for further assistance. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

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Chroniccandy

14 Messages

4 months ago

Help i need help from someone other then customer service. I can not deal with them again.

Note: This comment was created from a merged conversation originally titled Refund

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XfinitySara

Official Employee

•

1.7K Messages

@Chroniccandy - Could you please send our team a direct message?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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Reply

4 months ago

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Chroniccandy

14 Messages

4 months ago

I have been trying to get my refund for almost a month and after dealing with the customer service people who are very rude for days and hours at a time they finally said they would refund me when 7 days passed and i still didnt get my refund i called the guy said i wadnt getting a refund and told me to go to the office and show them me and my sons bank statements where they took thr money out but i was already told i wad getting a regund because i spent hours explaining so why now are they changing it i can show our banks accounts because they did charge us both but after closing the account they still were charging my son and he told them to take his account off sbd now there saying my account was the one paying only but thats not true and i was already told they saw the 2 accounts and i was getting my refund so what do i need to do

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Chroniccandy

14 Messages

And i have the whole conversations saying i would get my refund on the xfinity live agent messages

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4 months ago

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Chroniccandy

14 Messages

4 months ago

I dont want to retype this for a 7th time i just need a supervisor to get incontact with me an american employee please.

Note: This comment was created from a merged conversation originally titled Supervisor

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Chroniccandy

14 Messages

I need an american employee please i dont want to talk to anyone from the customer service place thank you . Its been weeks days hours of my time

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4 months ago

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Chroniccandy

14 Messages

4 months ago

Help i need help it keep not letting me post

Note: This comment was created from a merged conversation originally titled Help

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XfinityKassie

Official Employee

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1.8K Messages

Chroniccandy You have reached the right team to assist you in getting this resolved. We are a corporate team that has all the tools and resources to help you resolve your concerns and get you in the right direction. We will finish up in DM, as we want to be sure to keep you information secured. I look forwad to assisting you with getting this taken care of.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

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