1 Message
Customer Service
As I write this, I am currently on hold with Comcast's customer service, my patience tested by the monotony of wait music, a stark reminder of the challenges faced when dealing with this provider. For six years, I have been a diligent and prudent paying customer, always ensuring payments were made on time. However, the experience of discontinuing service has been less than satisfactory. The process is fraught with unexpected additional charges; fees for early termination, equipment return, and even prorated billing that somehow always manages to exceed expectations. These charges, often not clearly outlined during the initial agreement, add insult to injury, transforming what should be a straightforward cancellation into a costly ordeal. This experience, coupled with the current wait times and the lack of immediate, effective resolution, underscores a significant gap in customer satisfaction and service quality at Comcast.
XfinityEricB
Official Employee
•
1.9K Messages
28 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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