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Saturday, January 11th, 2025 10:20 PM

Customer Service

As I write this, I am currently on hold with Comcast's customer service, my patience tested by the monotony of wait music, a stark reminder of the challenges faced when dealing with this provider. For six years, I have been a diligent and prudent paying customer, always ensuring payments were made on time. However, the experience of discontinuing service has been less than satisfactory. The process is fraught with unexpected additional charges; fees for early termination, equipment return, and even prorated billing that somehow always manages to exceed expectations. These charges, often not clearly outlined during the initial agreement, add insult to injury, transforming what should be a straightforward cancellation into a costly ordeal. This experience, coupled with the current wait times and the lack of immediate, effective resolution, underscores a significant gap in customer satisfaction and service quality at Comcast.

Official Employee

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1.9K Messages

28 days ago

 

Usee_Commodore25 Thanks for reaching out to us here on Forums. I would be happy to review the account, and assist with any concerns I can. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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