Customer Service

[Edited: "Inflammatory"] We’ve been texting for over an hour to change our plan/billing issues [Edited: "Inflammatory"]. [Edited: "Inflammatory"]. We only have your service because my other half had Xfinity for more than 20 years at his previous residence. [Edited: "Inflammatory"]

Responses

XfinityThomasA

Official Employee

•

2.4K Messages

5 months ago

This isn't the experience we want and we appreciate your feedback and the opportunity to help in every way we can, user_eyfiso. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0