1 Message
Customer service
Why can’t I speak with a live agent? What is the reason? Auto voice responses are of NO help!!! I’ve been without internet for 2 days!!
1 Message
Why can’t I speak with a live agent? What is the reason? Auto voice responses are of NO help!!! I’ve been without internet for 2 days!!
XfinityRoberto
Official Employee
•
2.2K Messages
1 year ago
Hello and welcome to Comcast @user_cjpdz4. I am sorry to hear that you are not able to talk to a live specialist. You are in the right place and we are a live specialist here on our Xfinity forums page.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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