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user_o9v8a1
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Friday, December 6th, 2024 11:31 PM

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Customer service

Experienced horrible customer service by phone. Online chat not sufficient. A customer should be able to access service by phone. 

Question

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Updated 

7 months ago

135

1

XfinityRaf

Official Employee

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1.1K Messages

7 months ago

Good evening @user_o9v8a1. We're very sorry to hear about your recent experience with customer service. Can you provide us some details on your issue so we can assist? 

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0

user_x6rtxy

4 Messages

What details do you need? There needs to be a readily apparent way to speak with an actual person without having to jump through troubleshooting steps each time.. Shouldn’t be too difficult to add a “press one to speak to a live service rep” function. 

7 months ago

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