1 Message
Customer Service
are xfinity service reps supposed to ask why you need to speak to a supervisor? I never heard of anything like that. Usually if someone requests to speak to a supervisor you try to handle it by saying “I know you need to speak to one but is there anything I can help you with” something along those lines. This rep wasn’t understanding my question and it was frustrating me because she was not getting what I had to say so I asked to speak to a supervisor she said “Why?” I said because you’re not understanding me she said “that’s not a good enough reason I need details” like WHAT?!? When did customer service get so bad!! I work in CS so I get it it’s frustrating but I felt extremely disrespected.
XfinityJoe
Official Employee
•
802 Messages
6 months ago
Good morning @xyzasiax I apologize for the poor experience. If you need assistance, we would be happy to help.
Please send us a DM with your full name and address to Xfinity Support.
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