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user_W3h7s8
1st Topic

6 Messages

Friday, October 11th, 2024 3:46 PM

Closed

Customer service

I’m at the end of my patience. Seriously, someone at Xfinity better call me right now, since I can’t get ahold of anyone but an automated chat bubble

Question

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Updated 

8 months ago

63

3

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XfinityEva

Official Employee

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1.7K Messages

8 months ago

Thank you for taking the time to contact us through our Xfinity Community Forums. We work through this platform on public posts and direct message when handling account details. You can reach our wonderful Customer Service team through 1-800-Xfinity if you would rather speak to someone, however, we can help with a wide range of concerns from your plan to services! If you would like to continue here, can you please elaborate on the concerns you are having? 

9

user_W3h7s8

6 Messages

@XfinityEva​ no I cannot reach your wonderful customer service team. Every time I try, I get stuck talking to a robot until it hangs up on me. Have your wonderful customer service team reach out to me, since I’m not allowed to reach out to them 

8 months ago

0

XfinityEva

Official Employee

 • 

1.7K Messages

Sorry to hear you are having trouble reaching us. We would love to help! Can you please tell us more about the issue at hand? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_W3h7s8

6 Messages

No! Just call. I’m tired of typing it out. I’m really close to just canceling with you. For the love of God, please call!

8 months ago

0

user_W3h7s8

6 Messages

Seriously. Help me. After everything I’ve been through today. Now someone is trying to hack into my account. Please! [Edited: "Language"] call me!

(edited)

8 months ago

0

XfinityRichard

Official Employee

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1.9K Messages

Hi there, @user_W3h7s8 Oh no, I'm very sorry for the inconvenience you are experiencing. Since we are a social media team we do communicate on though this forum which is for your protection since the entire conversation is documented. If you need to speak with a customer service agent, you can contact 1-800-Xfinity. Please keep in mind we can provide the same same through this forum.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

bunsmac

Contributor

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43 Messages

8 months ago

people subscribe to internet for their businesses and for their familys  and they n they for service.What used to be good for Americans  has been transferred over seas...to the deteremenet of the American people.

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bunsmac

Contributor

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43 Messages

8 months ago

Every moth i go to a website that says Xfinity ..whicj used to be Comcast.,.I cant' login no matter how many times I try.I just want to pay my bill before the threatend No service pops up..But there is no way.I know xfinity can fix this but I know there is an underling game plan to get $ ..more $ for the prices that are never what they say...Thus is from a foreign country.This all started when Comcast became Xfinity and prices went up.And their TV audience switched to streaming........

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XfinityMarcos

Official Employee

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2.4K Messages

I know exactly how important it is to have access to your account and manage your account conveniently, bunsmac. I'd love work more with you and help get this figured out. First, I'd like to ask a few questions to get us on the same page. Are you receiving an error message or error code when you attempt to log into the Xfinity site? Are you able to test if you can log in on any other devices? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

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