Customer Service

I have been a loyal Xfinity/ Comcast customer for over 30 yrs - until now...

My service included Gigabit Extra Internet, Ultimate TV, and Xfinity voice. My contract was about $230/ month. Now out of contract, the price was going up to $258/ month - with no change or enhancement to any of my services. I spoke with the retention dept multiple times and was told they had no way to maintain the current rate (actually involved the word "inflation"), and they suggested I go online to try myself and see if I could make a change to maintain or lower the monthly rate. I simply dropped the Xfinity Voice and added Xfinity Voice Premier, and the package total dropped to $215.04/ month - I was pleased and decided to remain a customer.

That was two days ago..I checked this morning and the new rate is showing as $273, so I called retention again and was told they would not honor the confirmed change. Time to cut the cable and switch.

If there is a shred of customer service remaining at Xfinity, I would be receptive to another conversation before you lose me altogether...

Responses

XfinityChelseaB

Official Employee

•

1.8K Messages

8 months ago

Hello @PAL3260, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

2

0

PAL3260

New Poster

•

4 Messages

I tried to send a direct message but that function is not working

8 months ago

0

XfinityDilary

Official Employee

•

2.2K Messages

PAL3260 Thanks your comment. Have you checked your Xfinity Forums Settings? The Opt Out from Direct Messaging option should be disable. Have you checked the settings to see if that's the case?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

8 months ago

0