Customer service

Customer service for Xfinity is HORRIBLE HORRIBLE HORRIBLE! But of course they know that already. Not everything can be solved by unplugging and replugging. Honestly I dont know why this company is so successful.

Responses

lorriestaggins0

Visitor

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1 Message

8 months ago

[Edited: "Inflammatory"] I have spent countless hours on the phone and I'm the store and have absolutely accomplished nothing!

(edited)

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XfinityThomasA

Official Employee

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2.4K Messages

lorriestaggins0 - We'd appricate the oppurnity to help in every way we can and turn this feeling around while making things as simple and easy as possible. How can we assist?

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8 months ago

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XfinityOrlandoM

Official Employee

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2K Messages

8 months ago

@user_av66gb

Thanks for reaching out to us I do apologize for any inconvenience, we do have remote troubleshooting steps that we take that do require for you to unplug and plug your devices back in.

Our awesome Xfinity app https://www.xfinity.com/apps is a great troubleshooting tool you can use to troubleshoot your services

if the issues cannot be fixed remotely are awesome Xfinity chat assistant will schedule a technician to come out to your home to be hands on to fix those issues.

Let me know if that information is helpful in getting your issues resolved

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