Visitor
•
1 Message
Customer service
Terrible interaction with Comcast. Spoke with a gentleman from India, whom I could not understand. I was on the phone for an hour with him trying to maybe make some adjustments to my plan. It was a terrible experience working with him.
XfinityAlyssaA
Official Employee
•
2.2K Messages
1 year ago
Good afternoon and happy Sunday @user_3e450f, we hope you are having a wonderful weekend and appreciate you reaching out on our Community Forums to let us know about your experience. We apologize for the frustrating experience and are happy to forward your feedback as this is never how we want our customers to feel. You can also provide feedback directly on our website here https://www.xfinity.com/support/svp-contact-form.
I see that you stated you were possibly looking at making some adjustments to your plan, did you get your questions and concerns regarding your plan addressed? Rest assured, our team is here to help and are well-equipped to handle any account or service questions or concerns you may have.
0