5 Messages
Customer service
DO NOT GET SERVICE-Horrible customer service I made a payment arrangement and called a live agent she confirmed my services would not be disconnected but my services were disconnected.
5 Messages
DO NOT GET SERVICE-Horrible customer service I made a payment arrangement and called a live agent she confirmed my services would not be disconnected but my services were disconnected.
EG
Expert
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118.7K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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2.9K Messages
2 years ago
@user_6ehi4b Welcome to our community forum and thank you @EG for moving this post so we can make things right. I know I'd be upset if I made arrangements to keep my service active and they were not honored, so I'd like to take a closer look at the account and discuss our options from here.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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EG
Expert
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118.7K Messages
2 years ago
You're quite welcome @XfinityEmilyB !
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liliwings
Contributor
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87 Messages
2 years ago
Comcast is known for the most frustrating customer service. They go out of their way to make it almost impossible to speak with an agent. And then they apologize as if that’s supposed to help. I’m a senior who has a hard time texting. I am a "diamond" customer who pays more than three thousand dollars a year. Yet if there is a problem the fight to speak with an agent is so stressful that it’s easier to just give up. Idk how any company can get away with treating it’s supposedly "valued" customers this way.
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