customer service

Moved. Told all I needed to do was plug in modem to coax cable and use the app. That didn't work. Had to have a technician visit. Cost me over $100.00. Commercial says take xfinity with you. Plug and play. Doesn't work.

Responses

EG

Expert

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110.8K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMarcus

Official Employee

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1.5K Messages

1 year ago

user_g7b6mp thank you for taking the time to reach out today. Apologies that you were not able to complete the self installation. Some locations still will require a potential tech visit based on a few factors. Are you now up and running after the visit?

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U

user_g7b6mp

3 Messages

I am. Installer was FANTASTIC!

Upset that I had to pay over $100 and lost days without internet and cable. If I would have known prior to moving I would need a technician I would have set it up sooner.

1 year ago

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XfinityBenny

Official Employee

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816 Messages

@user_g7b6mp Nice, glad to hear it was a good experience. I get the feedback, the goal is always an immediate connection especially when moving. There may be a cut line or different service added without us knowing. It's not expected, but stuff like that would require a pro onsite. Moving sometimes can access some new or different promotions, as it's a different location. Would you care to have us perform a review and ensure you're getting everything you can from the service?

I am an Official Xfinity Employee.
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1 year ago

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U

user_g7b6mp

3 Messages

Please do a review of my account.

I am thinking about eliminating channels and/or services. I have internet, TV, phone, and cell phones through Xfinity. Costs are getting to high.

1 year ago

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XfinityBrianH

Official Employee

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1.4K Messages

user_g7b6mp Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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