Customer service

@XfinityRaul​ i tried chatting with customer service and told my problem  which they said they could help but never came bCk on the line so i called and explained the issue which was the fact i set up my payment to go through on friday may 31st when i get paid and then the agent asked if i want auto pay going forward so i agreed to that for june but it was taken today and was told by customer service they could not do anything and to call my bank to stop payment which costs a fee to do and so does overdraft which it made my acct since they took payment today. I asked for a supervisor since that agent kept blaming me for setting up autopay which i only authorized agent to do. I would not agree for that to come out today knowing im not paid until friday and the agent who set it up should know how the payments would work when that is activated. So not only was there jo solution offered no supervisor was offered to talk she kept trying to talk over me Nd blame me and no discount or money applied for any of this that is now coming out of my acct when i only tried to do the right things by your company! Horrible treatment!! And gave plenty of chances to make right with me since you agent sent all this in motion in the first place!

user_w16340 is this situation resulting in a credit balance on your Xfinity account by chance? Even though we can't stop Auto-Pay we can take steps to process a refund if your balance was paid twice or you see a negative balance after the payment posts to your account.

Omg no. I was given no credit or credits for anything nor was i given even a solution as i just explained i was blammed then told you guys cant do anything and to call my bank to fix all the mess your agent set into motion. Its not a double payment it was a payment taken early which its not in my acct since i dont get paid until this friday so no apparently I’ve wasted my time explaining this once again!! This place is awful

user_w16340 I completely understand where you're coming from, especially since you already called us. My aim was to preemptively talk about a few of the things we can and can't do. We can certainly always double check all your billing details, we just can't give out account information in public. Feel free to send us a direct message so we can double-check everything. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.