Customer service

The worst customer service I’ve ever experienced

wasted my whole day on the phone switching me from one department to the other like they don’t know what they’re doing or don’t want to do their job and they haven’t fixed my problem yet I regretted that I switched my services to them

Responses

XfinityChelseaB

Official Employee

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1.8K Messages

1 year ago

Hello @user_t2y3k7, Thanks so much for taking a moment out of your day to leave a post on our community forum. We would be more the happy to help with any account or services concerns your may have. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_m4ob4b

5 Messages

1 year ago

At least you were able to talk to people. I was certain that they only employed bots. I can never get to a human.

1

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XfinityTy

Official Employee

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376 Messages

@user_m4ob4b - Please let me know if there is anything I can assist you with. I'm more than happy to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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user_6jridf

1 Message

11 months ago

cannot get in touch with anyone to actually talk to at Xfinty

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CCKrista

Retired Employee

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1.5K Messages

Hello @user_6jridf , thank you for taking the time to reach out on social media.

You've reached the right department, and I'd be happy to help with your account concerns.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

11 months ago

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user_y7tbp4

12 Messages

11 months ago

That’s exactly it, they don’t know what they’re doing

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