customer service

How do I file a complaint regarding an Xfinity phone agent who tried to cyber scam me? Asked for my Xfinity login password and my email password!

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XfinityAldrik

Official Employee

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2.2K Messages

1 year ago

Thank you for reaching out to us @user_4ipm3h! This is far from the experience we want you to have! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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user_4ipm3h

23 Messages

I attempted to establish a dialog via direct message with Xfinity Support, but they have stopped replying to my messages.

1 year ago

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XfinityAldrik

Official Employee

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2.2K Messages

Thank you for your patience @user_4ipm3h! We dearly apologize for the delay between responses. We’d love to continue working with you in our direct message thread.

I am an Official Xfinity Employee.
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1 year ago

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XfinityRyanE

Official Employee

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1.1K Messages

1 year ago

Thank you for taking the time to work with us @user_4ipm3h, we're glad we could help go over your current plan and get you the information you needed regarding your account. Should you need assistance with anything else in the future, please don't hesitate to make a new post here. Our entire community is available to ensure you get the help you need.

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